Terms & Conditions
Last updated: 12/04/2026
These Terms and Conditions (“Terms”) govern your use of our website thecatstore.co.uk (“Website”) and your purchase of products from The Cat Store (“we”, “us”, “our”).
By using our Website or placing an order, you agree to be bound by these Terms.
About us
The Cat Store is a UK-based online retailer of pet products.
If you have any questions, you can contact us at: hello@thecatstore.co.uk.
Placing an order
When you place an order, you will receive an order confirmation email acknowledging receipt of your order. This does not mean your order has been accepted.
A contract between you and us is formed only when your order has been dispatched and you receive a dispatch confirmation email.
We reserve the right to cancel or refuse any order for reasons including but not limited to:
- Product availability
- Pricing or description errors
- Suspected fraud or misuse
- Payment issues
If we cancel your order after payment has been taken, you will receive a full refund.
Pricing and payments
All prices are shown in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time, but changes will not affect orders already placed.
Payment is taken at the time of order using secure third-party payment processors (e.g. Stripe). We do not store payment card details.
Products
We make every effort to ensure product descriptions, images, and details are accurate. However, slight variations in colour or appearance may occur.
All products are subject to availability. We reserve the right to discontinue products at any time.
Delivery and shipping
Delivery times
Delivery times are estimates only and are not guaranteed. Standard delivery is typically 2–5 working days from dispatch, depending on your location and the delivery service used. We aim to process and dispatch orders as quickly as possible.
We are not responsible for delays caused by couriers, customs, or events outside our control.
Shipping costs
Shipping costs are displayed at checkout before you complete your order.
Delivery process
Orders are dispatched to the delivery address provided at checkout. You are responsible for ensuring your delivery details are correct.
Once an order has been delivered to the address provided, responsibility for the goods passes to you.
Lost or delayed parcels
If a parcel is delayed or appears lost, we will work with the delivery provider to investigate and resolve the issue. Investigation times may vary depending on the courier.
Risk of loss
Risk of loss or damage passes to you upon delivery.
If an item arrives damaged, please contact us as soon as possible.
Returns and refunds
Please refer to our Refunds and Returns Policy for full details.
Faulty goods
If a product is faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Rights Act 2015, which may include a repair, replacement, or refund.
User accounts
If you create an account, you are responsible for keeping your login details secure.
We may suspend or remove accounts if we suspect misuse or fraud.
Acceptable use
You agree not to:
- Use the Website unlawfully
- Attempt unauthorised access
- Disrupt Website functionality or security
Intellectual property
All content on this Website (including text, images, branding, and logos) belongs to The Cat Store and may not be copied or reused without permission.
Liability
We are not liable for indirect or consequential losses, including loss of profit or data.
Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for negligence causing death or personal injury.
Events outside our control
We are not responsible for delays or failure caused by events beyond our reasonable control, including courier disruptions or natural events.
Privacy
We process personal data in accordance with our Privacy Policy.
Changes to these Terms
We may update these Terms from time to time. The latest version will always be available on this page.
Governing law
These Terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales.
Contact
For questions about these Terms, contact us at hello@thecatstore.co.uk.