Privacy Policy

Effective Date: 22/06/2025

This Privacy Policy explains how The Cat Store (“we”, “us”, or “our”) collect, use, and protect your personal data when you use our website or services. By visiting our site or making a purchase, you agree to the practices described in this policy.

Who we are

This website is operated by The Cat Store, a UK-based online store offering a variety of products for cats. We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. If you have any questions, you can contact us at hello@thecatstore.co.uk.

What data we collect

  • We may collect the following information:
    Your name and contact details (email, phone number, postal address)
  • Account login details (if you register for an account)
  • Purchase history and delivery details
  • Payment information (processed securely via Stripe)
  • Preferences (e.g., wishlist, restock notifications)
  • Analytics and website usage data (via Google Analytics)

How we use your data

  • We use your personal data for the following purposes:
    To process and deliver your orders
  • To send order updates and transactional emails
  • To manage your account and preferences
  • To respond to enquiries and customer service requests
  • To send marketing communications (if you opt in)
  • To notify you when products are back in stock (if requested)
  • To improve our website and services through analytics

Legal basis for processing

  • We process your data on the following bases:
    Performance of a contract (e.g. order fulfilment)
  • Consent (e.g. marketing, restock notifications)
  • Legal obligations (e.g. tax and accounting)
  • Legitimate interests (e.g. site analytics, improving services)

Who we share your data with

  • We may share data with trusted third parties, such as:
    Payment providers (e.g. Stripe)
  • Delivery and logistics services (e.g. Evri, Royal Mail, DPD. InPost)
  • Email marketing services (e.g. MailerLite)
  • Analytics tools (e.g. Google Analytics)

We ensure all partners comply with data protection regulations.

International transfers

Some of our service providers may store or process your data outside the UK. In such cases, we ensure that adequate safeguards are in place (e.g., Standard Contractual Clauses).

Data retention

We retain your data only as long as necessary:

  • For legal obligations (e.g. invoices, tax records)
  • While your account remains active
  • Until you withdraw consent for marketing

Your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise your rights, contact us at hello@thecatstore.co.uk.

Cookies

We use cookies to improve your experience, personalize content, and analyse site traffic. For more information, see our Cookies Policy.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date”.

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